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Tuesday, February 03, 2009 from 1:00 PM - 2:00 PM (CT)
Many companies begin implementing the ITIL framework with the Configuration Management Database (CMDB) and the Service Catalogue. Several have asked the question whether the Service Catalogue should be integrated in combination with or before the introduction of the CMDB. Learn how one complements the other and find a prescriptive path to successful alignment.
Ticomix is a provider of products and services for customer relationship management (CRM), sales force automation (SFA), IT service management (ITSM), information technology infrastructure library (ITIL), call centers, help desks, and computer networking. Our mission is to help our clients succeed through effective technology implementation and management. Headquartered in Rockford, Illinois, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas
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